Privacy policy

Our commitment to privacy

This Privacy Policy explains how we collect, use, hold, disclose and otherwise manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable laws and regulations.

By using our website, engaging our services or otherwise interacting with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

About Buyers Collective

Buyers Collective provides property acquisition, advisory and related services to clients across Australia.

As part of delivering our services, we may collect and process personal information through our website, telephone conversations, email communications, social media interactions, client onboarding processes, property transactions and third-party service providers.

The information we collect

The personal information we collect depends on the nature of your relationship with us and the services we provide.

This may include your name, residential and postal address, telephone number, email address, occupation, property preferences, transaction information, financial information and other information relevant to the provision of our services.

Where required by law or where reasonably necessary to provide our services, we may also collect identity verification and compliance information. This may include government-issued identification documents, date of birth, citizenship or residency information, source of funds information, source of wealth information, beneficial ownership information and information required for sanctions screening, Know Your Customer (KYC) procedures and Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance.

When you visit our website, we may automatically collect technical information including your IP address, browser type, device information, website usage data and information collected through cookies and analytics tools.

How we collect personal information

Where practical, we collect personal information directly from you.

We may collect information when you complete an enquiry form, subscribe to updates, communicate with us by telephone or email, attend meetings, engage our services, participate in a property transaction or otherwise interact with our business.

In some circumstances, we may collect information from third parties, including property professionals, legal representatives, financial institutions, publicly available sources, government registers, referrals, identity verification providers and compliance service providers where permitted by law.

Why we collect and use personal information

We collect, hold and use personal information for purposes reasonably connected with our business and the delivery of our services.

These purposes include:

• providing buyer's agency, property acquisition and advisory services;
• communicating with clients and prospective clients;
• facilitating property transactions;
• verifying identity;
• conducting due diligence and risk assessments;
• complying with legal and regulatory obligations;
• maintaining business records;
• improving our services and website functionality;
• conducting internal research and business planning;
• protecting our legal rights and interests; and
• providing information about services and opportunities that may be relevant to you.

We may also use personal information for any purpose disclosed at the time of collection or otherwise permitted by law.

Identity verification and AML/CTF compliance

As part of our commitment to regulatory compliance and the integrity of the property market, Buyers Collective may collect, verify and retain information necessary to satisfy applicable anti-money laundering, counter-terrorism financing, fraud prevention, sanctions screening and customer due diligence obligations.

This may include conducting identity verification checks, screening against applicable sanctions and politically exposed person databases, assessing source of funds and source of wealth information and maintaining records required under applicable legislation.

Where required by law, we may disclose information to relevant government authorities, regulators or compliance bodies.

Disclosure of personal information

In the course of providing our services, we may disclose personal information to carefully selected third parties where reasonably necessary for the purposes described in this Privacy Policy.

This may include legal advisers, accountants, mortgage brokers, financial institutions, valuers, building consultants, property professionals, contractors, technology providers, cloud service providers and other professional advisers assisting us to deliver our services.

We may also disclose personal information to identity verification providers, AML Compliance Officers, compliance consultants, sanctions screening providers and compliance technology platforms, including Agentic and Forge, for the purposes of identity verification, customer due diligence, Know Your Customer (KYC) requirements, Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance and related regulatory obligations.

In addition, we may disclose personal information where required or authorised by law, including to AUSTRAC, law enforcement agencies, courts, tribunals, regulatory authorities, government departments and state land registries.

We do not sell personal information to third parties.

Overseas disclosure

Some of our technology providers, cloud-based platforms and service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy laws and our privacy obligations.

Cookies and website analytics

Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and enhance the user experience.

Cookies may collect information about your device, browser and website activity. This information generally does not identify you personally but helps us improve our website and services.

You can manage or disable cookies through your browser settings, however some website functionality may be affected.

Direct marketing

From time to time, we may send information about our services, property opportunities, market insights, educational content and other updates that may be relevant to you.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us directly.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures may include secure electronic storage systems, restricted access controls, encryption technologies, staff confidentiality obligations and other industry-standard security practices.

While we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services and to comply with legal, regulatory and business requirements.

Certain records may be retained for longer periods where required by applicable taxation, regulatory, legal or AML/CTF obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Access and correction

You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

To make a request, please contact us using the details below.

Complaints

If you believe we have mishandled your personal information or breached our privacy obligations, please contact us so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

Buyers Collective Co Pty Ltd

158 Moray Street, New Farm QLD 4005

Phone: +61 424 001 515

Email: hello@buyerscollective.com.au

Website: https://www.buyerscollective.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements.

The most current version will always be available on our website and will take effect from the date it is published.